1. Order Processing Time

All orders are processed within 1-3 business days. For custom-made items, additional time may be required, and delivery timelines will be provided at the time of purchase. Orders are not processed or shipped on weekends and holidays.

2. Delivery Estimates

• Within Tallinn: 1-2 business days
• Outside Tallinn (within Estonia): 2-3 business days
• Outside Estonia: 5-7 business days
• International Shipping: Estimated delivery times vary by destination.

Please note that delivery times are estimates and may vary depending on your location and shipping method. During peak times, such as pre-holiday seasons or promotional periods, orders may experience a delay of 1-2 additional business days.

3. Shipping Options

• Itella SmartPOST Parcel Machine
• Omniva Parcel Machine
• Omniva / Eesti Post Post Office
• Other: Select your preferred delivery location during checkout.

4. Order Tracking

Once your order has shipped, tracking details will be provided via SMS and email, allowing you to monitor your order’s status.

5. International Shipping Policies

We offer international shipping to select destinations. Please note that international orders may incur customs fees, import taxes, or duties, which are the responsibility of the recipient. We recommend checking with your local customs office for further information.

6. Delivery Delays

Unforeseen delays, including weather disruptions and customs processing for international orders, may affect delivery times. Neferti is not liable for delays once a package has been transferred to the shipping carrier.

7. Damaged or Lost Packages

If your package is lost or damaged in transit, please reach out to us at [email protected] with your order number and tracking details. We will assist you in working with the carrier to resolve the issue.

8. Shipping Restrictions

Certain items may not be eligible for international shipping due to regional restrictions. If your order cannot be shipped to your location, we will notify you promptly.

9. Incorrect Address or Unclaimed Packages

Please ensure the shipping address provided is accurate. Neferti is not responsible for packages returned due to an incorrect or incomplete address. Re-shipment may incur additional shipping fees. Unclaimed packages returned to us will be refunded minus the initial shipping cost.

10. Customer Support

For any questions or concerns about your delivery, contact our customer service at [email protected]. Our team is here to assist you.